This book is the ideal guide for those for desktop support technicians and administrators who are in the trenches. Designed to give the reader the insight of a support technician and administrator, this book will focus on the skills, topics, technologies, and potential pitfalls they can expect to face in the real world. They will learn to successfully troubleshoot desktop environments that run on Microsoft Windows 7, as well as educate users to help them solve hardware and software application issues. They will also learn how to managing an organization's desktop environment on a large scale, including planning and configuring the desktop infrastructure. In addition, this is an ideal supplement for those looking to earn their MCITP: Enterprise Desktop Support Technician for Windows 7 or MCITP: Enterprise Administrator for Windows 7 certification. Candidates will be able to use this book to learn relevant information about the different testable concepts, as well as full coverage of the exam objectives for the each of the following exams: MCITP: Windows 7, Enterprise Desktop Support Technician (Exam 70-685) MCITP: Windows 7, Desktop Administrator (Exam 70-686)