This text/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The fifth edition focuses on what is most important for students to consider, document, and pass along in each step of the human services process. Chapters walk students through each step of the case management process, while realistic exercises drawn from active professionals expose students to a broad range of true-to-life circumstances and difficulties. This edition is available with MindTap, a seamless online learning experience that combines readings, multimedia, activities, and assessments into a singular Learning Path that guides students through the course.