Business leaders around the world are undertaking the biggest remaking of operations since World War II. Post-pandemic, every organization is grappling with the consequences of global supply chains that for years were optimized only around lowest cost supplies and labor. That changed with the pandemic, the global labor shortage, war in Ukraine, and other crises. To meet those disruptions--companies must transform their operations. But how? Todays buzz around resilience and reshoring shows that firms are ready to fundamentally change their global value chain configuration and to move away from lean tenets that optimize for cost - cash - service to be more resilient. To succeed now, firms now they must become more flexible, more innovative, more relationship-driven, and more sustainable. Operations leaders can take their firms beyond resilience by designing a new operations strategy around five business principles: Stop Squeezing Your Suppliers For Every Last Dollar--Make Them Trusted, Long- Term Partners Instead. Build the Voice of the Customer into Your Operations. Build Sustainability Into Your Operations. Create conomies of skill. Invest in analytics and AI learning technology.